Terms and Conditions

Joanne Carly Events Ltd

9 Chilcott Close


Terms and Conditions of Booking Leicestershire

LE67 4EL

MAKING A BOOKING/PLACING AN ORDER- by making a booking or ordering a product you are agreeing to these terms and conditions. This ensures that the items are reserved and we are available to offer our service or product on your specified date. Correspondence can be made through which ever form of media you wish as we strive to be as flexible in our contact forms as possible. All final details must be confirmed when you make your final payment. Joanne Carly Events Ltd agree to follow through with all requests of your order. Any changes after the final payment will be subject to availability.

OUR SERVICES- Joanne Carly Events Ltd will provide any items and services as outlined on the event form. We agree to turn up on time and deliver our products and services as agreed and then collect afterwards. You may be subject to further set up fees should we be required to do more than is reasonable for the products ordered. We offer further services which may be of benefit to you. Please make sure you speak to us about everything we can offer for your event.

DAMAGES AND LOSS- Joanne Carly Events Ltd will not take responsibility for any damages or losses that occur during the hire of any of our products. The customer will pay for the cost of any of these including damages, stains, breakages and burns. Some items may be subject to a breakage deposit and should all return unbroken your deposit will be returned.

LIABILITY- Joanne Carly Events Limited trade as a limited company and therefore all liability lies with the company and not Joanne Carly McDonald or any of the employees. We accept liability up to the amount that your hire is worth and no more. We have full event public liability and professional indemnity insurance covered by Hiscox insurance.

BOOKING FEE- The booking fee for events to be paid is £50 or 20% of the predicted final invoice (whichever is the higher amount). This ensures your date is booked, reserved for you and that we are available to you at the time outlined on the event form. Until this is paid you are within your right to withdraw your event. Once paid this deposit is non-refundable. We will have already completed a fair amount of work at this point in completing meetings and online communications.

PAYMENT- Your booking fee is due as above. The remaining balance is due 42 DAYS prior to your event. Failure to pay on time may result in us being unable to deliver our services in full. We often have to buy extra parts to fulfil event requirements and therefore the final balance must be paid 1 month before to ensure adequate time for ordering parts. Bookings with less than a months notice are to be paid in full upon receiving the invoice and MUST be paid prior to any service or products being delivered. For purchase of products the payment needs to be made in FULL before the product is made and dispatched.

CANCELLATIONS- Cancellations by the customer with less than 28 DAYS notice will require a half payment. Cancellations by the customer with less than 7 DAYS notice will require a full payment. Cancellations outside of this time frame will not require any additional payment but any deposits are non-refundable. For some events numbers may increase or decrease. We advise underestimating your numbers when making the initial booking. Should the customer wish to postpone their event due to situations outside of their control like family illness/death or global pandemics then we will allow any moneys paid to date to be transferred to the new date at no extra cost as long as the new date is within the next 12 months from the original booking date. Postponements outside of this time frame will be subject to extra charges.

PLEASE NOTE- Venue/Event Managers should be made aware of the approximate time of our arrival so we may gain access at the time given. Unfortunately if the above is not adhered to it may result in the agents of Tangled Events not being able to start or fully complete the room décor. As such and with regret, Tangled Events reserve the right not to refund any monies that have been paid due to other parties not being in a position to allow us to complete the décor. 

SOCIAL MEDIA- Customers are aware that all photographs and videos from the event may be used on our Facebook, Instagram, Snapchat, Pinterest, website and other social media site. If you do not wish for the event to be used on our sites then please inform us in writing 7 days prior to the event. We will wait until at least 3 hours after your event has begun before posting any images to ensure guests get to see the venue first. If we have styled for a wedding this will tend to be the following day to allow for evening guests to arrive. 

GDPR AND PRIVACY- Customers are not to share any of my prices with other people, suppliers or venues. Each quote is personal and specific to the individual event and there may be variances between quotes because of this. All customer information is stored by Joanne Carly Events Ltd purely for use in the run up to the event and is then removed from our data base 2 months after the event has occurred.

DURING THE EVENT-If there are any issues with any of your products during the event then please contact the 24 hour hotline number 07803313748

AFTER THE EVENT- Joanne Carly Events are to be advised of a collection time for the products once the customer has confirmed they are happy with the room upon set up. As a small business we would greatly appreciate your support if you could leave reviews on our Facebook page or email a written testimonial for us to share after you have experiences our services and products.